Visiting Angels has been providing high-quality, compassionate service since 1997. Our success is based on the trust we build with our clients. Our staff are professional, empathetic and committed to giving their best service to those entrusted to our care.
Ultimately, the satisfaction of our clients and their families is our goal. Here is what some of our clients say about us.
Dear Jennifer, Liz, Elizabeth, Vipin, and Rose Mary,
What a wonderful team you all were in regards to the service you all provided for my parents Harry and Jean Priestley. We came home a little earlier to find two very happy people,and a spit spot clean home.
I’m sorry we didn’t get to meet the evening staff, as we were not able to beforehand. But rest assured the repots came back from Daddy that you were both so nice and caring with him. This was a huge deal for us. Our youngest was graduating,and it was of upmost importance to know that our most precious family members were well taken care of. And then of course our home. You all showed such respect , kindness and care for that huge undertaking and surpassed it with flying colours.
A special thank-you to Ingrid for putting up with my many inquiries, and for last minute staffing for Mum. Your smile and gift of calmness came through that phone line remaining with me the whole time away knowing without a shadow, that you had staffed us your very best.
Thank-you from the bottom of our hearts dear “angels”.
Julie and Steve Reiman
“My father was a very intelligent and creative man who lived life to the fullest. He loved word games, crosswords, puzzles, creating works of art. In his retirement from his role as a Tool and Die Maker, he was an artist in oils, carving, stained glass, an avid golfer and a master gardener! My Dad was not only my father but a mentor and friend. When he was diagnosed with dementia in 2008 it was devastating. I hoped that his memory loss and difficulty with directions would not progress too much, and that living in the Retirement Home with the support of their amazing staff would be enough.
In the beginning, he enjoyed the many activities at Lookout Ridge and was still able to socialize and enjoy conversation with my mother, family and friends. As the years passed the dementia did progress and although he would still try to do his crosswords, and Sudoku puzzles, he was having more difficulty with words and was becoming withdrawn from social activity. He lost motivation to participate in the many activities offered. I noticed that if he had ‘one on one’ interaction with myself, I could engage him in an activity, game, craft or a walk…but without the ‘one on one’ attention he would simply sit. I had learned about Visiting Angels from others at Lookout Ridge who had family members with dementia.
Our Visiting Angel, Janice, began to work with my father for two half days a week, two years ago. The goal was to keep his mind stimulated and to help engage him in physical and social activities. Janice would visit on days when I would not be there. She is experienced as an Educational Assistant and has the skills and creativity to keep my father interested and involved in his world at Lookout Ridge. She has had so many creative ways to stimulate his mind and bring him joy. She has shown great compassion for him and for my mother, as the dementia has progressed. She will adapt the activities to suit the way he is feeling on that day. She will notice when my father is not himself, coming down with an infection, or having a bad day, and she will communicate this with the staff.
My father can no longer do great works of art…..but with Janice’s assistance he has created ‘priceless’ works of art ! They might be found colouring or painting together, and creating crafts to hang on his walker . . . creations which make us smile! He can still play some word games or number games and he still smiles. He knows my name. He knows Janice. She is there to meet his physical, social, emotional and intellectual needs. My mother refers to her as “our Angel, or our other daughter”. Every day that Janice is there, is a good day.
As my father is now close to ninety we are forever grateful for the time, energy, creativity and compassion of our Visiting Angel. She has brought peace of mind to our family, and much love and joy to my parents.
Janet Fraser, Daughter of Jim and Vi Titko